This paper is in the following e-collection/theme issue:

TTRN CPH 2022: "Digital Health beyond COVID-19: Lessons Learned" (37)

Published on in Vol 8, No 1 (2022): Jan-Dec

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/41096, first published .
Digital Health for Vulnerable Populations: From Co-design to Scaling and Replication

Digital Health for Vulnerable Populations: From Co-design to Scaling and Replication

Digital Health for Vulnerable Populations: From Co-design to Scaling and Replication

Authors of this article:

Gale Berkowitz1 Author Orcid Image
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    Abstract

    Center for Information Technology Research in the Interest of Society and the Banatao Institute, University of California, Berkeley, CA, United States

    Corresponding Author:

    Gale Berkowitz, DrPH

    Center for Information Technology Research in the Interest of Society and the Banatao Institute

    University of California

    356G Sutardja Dai Hall

    Berkeley, CA, 94720

    United States

    Phone: 1 5102604586

    Email: gberkowitz@gmail.com


    Background: The COVID-19 pandemic has made it clear that technology access, digital literacy, and telehealth access have become more crucial than ever before. At the Center for Information Technology Research in the Interest of Society (CITRIS) at the University of California, 2 projects are focused on communities have the least access to quality health care services, including low-income workers in rural areas as well as low-income older adults in their community.

    Objective: Co-designed technology innovation is a core competency of CITRIS Health. This presentation will focus on 2 of CITRIS Health’s co-designed signature programs: ACTIVATE and Lighthouse. Co-designed innovations have the intended outcomes of improving access to technology, increasing technology literacy, and ultimately improving health outcomes.

    Methods: Co-design refers to a participatory approach to designing solutions, in which community members are treated as equal collaborators in the design process—they give feedback, and they try out devices. It is part of an innovation process. Key components of a co-design process involve the following: intentionally involving users in designing solutions, postponing design decisions until after gathering feedback, synthesizing feedback from participants into insights, and developing solutions based on feedback.

    Results: Both projects have undergone formal evaluations to assess the process of implementation as well as outcomes. Additionally, each project has a systematic process for monitoring its own implementation and key metrics. Common near-term outcomes include positive feedback from co-designers about the inclusivity of the design progress and optimism that technology selections, training, and interventions will lead to the intended outcomes.

    Conclusions: Ultimately, the intention of these co-designed innovations is to create models that are feasible and sustainable. They will provide a roadmap for both public and private partners, setting a gold standard in California and across the nation.

    iproc 2022;8(1):e41096

    doi:10.2196/41096

    Keywords

    telehealth; co-design; health outcomes 

    Conflicts of Interest

    None declared.

    Edited by B Dinesen; This is a non–peer-reviewed article. submitted 14.07.22; accepted 17.08.22; published 19.08.22

    Copyright

    ©Gale Berkowitz. Originally published in Iproceedings (https://www.iproc.org), 19.08.2022.

    This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in Iproceedings, is properly cited. The complete bibliographic information, a link to the original publication on https://www.iproc.org/, as well as this copyright and license information must be included.