This paper is in the following e-collection/theme issue:

TTRN CPH 2022: "Digital Health beyond COVID-19: Lessons Learned" (37)

Published on in Vol 9 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/41634, first published .
Video Consultations in Primary Care Outside Office Hours

Video Consultations in Primary Care Outside Office Hours

Video Consultations in Primary Care Outside Office Hours

Authors of this article:

Mette Amalie Nebsbjerg1 Author Orcid Image ;   Katrine Bjørnshave Bomholt1 Author Orcid Image ;   Claus Høstrup Vetsergaard1 Author Orcid Image ;   Morten Bondo Christensen1, 2 Author Orcid Image ;   Linda Huibers1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

    Abstract

    1Research Unit for General Practice, Aarhus University, Aarhus, Denmark

    2Department of Public Health, Aarhus University, Aarhus, Denmark

    Corresponding Author:

    Mette Amalie Nebsbjerg, MD

    Research Unit for General Practice

    Aarhus University

    Bartholins Allé 2

    Aarhus, 8000

    Denmark

    Phone: 45 24647244

    Email: man@ph.au.dk


    Background: Out-of-hours primary care (OOH-PC) is facing increasing demands and workload with many negative consequences, including longer waiting time and increased risk of treatment delay and safety incidents. During the COVID-19 pandemic, video consultation (VC) was introduced as an alternative to face-to-face contact. We hypothesize that VC contributes to sustainable OOH-PC by changing patient flows, decreasing workload, and reducing waiting time.

    Objective: This study aims to evaluate the use of video in telephone triage in OOH-PC by studying user rate, the effect on contact patterns, and patient characteristics related to receiving a VC.

    Methods: We conducted a register-based study of VC use in OOH-PC, including all Danish residents contacting OOH-PC in the regions of Central Denmark, Southern Denmark, Northern Denmark, and Zealand. The study population will be followed from birth, immigration, or March 1, 2020 (whichever came last), until death, emigration, or December 31, 2021 (whichever comes first). We will use national registers, linking data with the unique personal identification number. We plan to conduct descriptive analyses, calculating the proportion of VC of all teletriage consultations per month during the study period. We plan to use regression models to measure the association between VC and triage outcome and the association between VC and patient characteristics, calculating risk ratios and 95% CIs. Both crude and mutual adjusted risk ratios for patient characteristics will be presented.

    Results: Data analyses started in May 2022.

    Conclusions: A preliminary conclusion will be presented at the conference.

    Conflicts of Interest: None declared.

    iproc 2023;9:e41634

    doi:10.2196/41634

    Keywords

    out-of-hours primary care; telephone triage; video consultation 

    Edited by B Dinesen; This is a non–peer-reviewed article. submitted 03.08.22; accepted 19.06.23; published 27.06.23.

    Copyright

    ©Mette Amalie Nebsbjerg, Katrine Bjørnshave Bomholt, Claus Høstrup Vetsergaard, Morten Bondo Christensen, Linda Huibers. Originally published in Iproceedings (https://www.iproc.org), 27.06.2023.

    This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in Iproceedings, is properly cited. The complete bibliographic information, a link to the original publication on https://www.iproc.org/, as well as this copyright and license information must be included.